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K-12 Voluntary Student Accident
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1-855-742-3135
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Frequently Asked Questions
 
 
 
 
 
How long is coverage in effect?
A person's coverage takes effect at the later of the date his or her completed application and premium is received by the company or the effective date of the policy issued to his or her school or school district.  Coverage ends on the earlier of the date his or her coverage has been in force for twelve months or the first day of the next school year. 

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Do I have to insure all of my students at once?
No. If you want to insure some of your students now and some at a later date, you are free to do so. Simply return to the site and select Enroll Now to enroll additional students.
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Will I receive an insurance card?
Yes. After you have completed the enrollment process, a confirmation e-mail will be sent to you containing an insurance card and the information you need to file a claim. Print and save this for your records as your proof of insurance.

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What if I forget my password?
If you forget your password, click on the Forgot Password link found in the Member Sign In area. You will be prompted to enter your User Name. Once we verify your User Name, a temporary password will be sent to the email account we have on file.

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How will I know if my payment is received?
You will be notified of a successful transaction two ways. At the end of the online enrollment process, a Confirmation screen will display. This screen will tell you that the transaction was successful and show you an overview of your coverage and payment information. Second, you will receive an email within 24 hours of your transaction. This email will have all of your policy and payment information as well. If you do not see the confirmation page or receive the email, it is likely your transaction did not succeed. To ensure that your child is covered, please call a Customer Service representative at 1-855-742-3135.

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I need to file a claim form. Where can I find one?
Go to www.studentinsurance-kk.com and click on Claim Information at the top of the screen. Click on the link that says Download Claim Form. A blank claim form will display for you to print.

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How do I remove one of my students from my account, and do I get a refund for the rest of the school year?
If you need to remove one of your students from your policy AFTER the insurance effective date, you will NOT be reimbursed for any portion of the premium. To delete a student from your policy, please call a Customer Service representative at 1-855-742-3135.

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Our family is moving. Will I need to reapply in our new location?
No. If you move AFTER the insurance effective date, the policy will continue to cover the student in the new location for the remainder of the policy effective period.

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