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| How long is coverage in effect? |
| The 24-hour policy provides coverage from the date of purchase or the first day of the school year (whichever is later) until one year after the school year begins. The At-School coverage lasts from the enrollment date or the first day of the school year (whichever is later) until the last day of class, excluding summer school. The Health Plan coverage is in effect from the date of purchase through the end of the policy year. |
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| What is the Health Plan (Injury & Sickness Plan)? |
| The Health Plan provides benefits for loss due to a covered injury or sickness up to the maximum benefit for each injury or sickness. Coverage begins the date the application and premium are received by K&K Insurance or the first day of the school year, whichever is later, and continues until the end of the premium payment period or the end of the policy period, whichever date is earlier. This plan covers sickness & accidents which happen anytime, 24-hours per day, while your student is covered under this plan (excluding interscholastic sports). |
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| Can I enroll in the Health Plan at any time during the school year? |
| Yes – enrollment in the Health Plan is available at anytime during the year. The amount of premium charged will be pro-rated based on the time remaining on the current policy period. |
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| Do I have to insure all of my students at once? |
| No. If you want to insure some of your students now and some at a later date, you are free to do so. Simply return to the site and select Enroll Now to enroll additional students. |
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| Can I make payments online? |
| Yes, if you enrolled online, you can make payments for your child's Health Plan online by simply logging into your account with your User Name and Password. You can make payments on your Health Plan coverage for one or all of your eligible students within the policy year. At the start of a new policy year, you will need to re-enroll to obtain accident or Health Plan coverage for the next policy year. |
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| Will I receive an insurance card? |
| No. After you have completed the enrollment process, a confirmation e-mail will be sent to you containing the information you need to file a claim. Print and save this for your records as your proof of insurance. |
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| What if I forget my password? |
| If you forget your password, click on the Forgot Password link found in the Member Sign In area. You will be prompted to enter your User Name. Once we verify your User Name, a temporary password will be sent to the email account we have on file. |
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| How will I know if my payment is received? |
| You will be notified of a successful transaction two ways. At the end of the online enrollment process, a Confirmation screen will display. This screen will tell you that the transaction was successful and show you an overview of your coverage and payment information. Second, you will receive an email within 24 hours of your transaction. This email will have all of your policy and payment information as well. If you do not see the confirmation page or receive the email, it is likely your transaction did not succeed. To ensure that your child is covered, please call a Customer Service representative at 1-855-742-3135. |
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| I need to file a claim form. Where can I find one? |
| Go to www.studentinsurance-kk.com and click on Claim Information at the top of the screen. Click on the link that says Download Claim Form. A blank claim form will display for you to print. |
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| How do I remove one of my students from my account, and do I get a refund for the rest of the school year? |
| If you need to remove one of your students from your policy AFTER the insurance effective date, you will NOT be reimbursed for any portion of the premium. To delete a student from your policy, please call a Customer Service representative at 1-855-742-3135. |
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| Our family is moving. Will I need to reapply in our new location? |
| No. If you move AFTER the insurance effective date, the policy will continue to cover the student in the new location for the remainder of the policy effective period. |
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